Practice Policies & Patient Information
How Can You Help us
- Please keep the appointment or cancel it well in advance to allow other people to see us
- Please book urgent appointments for emergencies only
- If you feel you need a longer appointment for your problem, please tell reception at the time of booking the appointment
- If you change your name, address or telephone number please inform us as soon as possible
- Only call the Doctor out of hours if you can’t wait
- For minor ailments and injuries try ‘Urgent Care Centre’ first at Loughborough Hospital LE11 5JY. Tel: 01509 611600
- Be polite to the staff as they are just doing their job
- The practice operates a zero tolerance policy any patient that is violent or abusive to any member of staff may risk being removed from the practice list
Medical Records
Detailed Coded Record
The Patient Online programme includes offering patients access to their detailed coded records online. However there are exceptions to this. GP practices will have a policy in place and ask you to apply for access to your detailed coded record and the practice will carry out some checks before granting access.
A detailed coded record can contain information, such as;
- demographics
- equality and diversity
- allergies/adverse reactions
- results (numerical values and normal range)
- immunisations
- Medication (dose, quantity and last issued date)
- Other codes; diagnoses, referrals made and procedures – medical or surgical
This varies and tends to be dependent on the clinical system used by your practice.
For more information visit the The NHS Website GP online services web page where you can find links to related leaflets.
Named Accountable GP
The NHS requires that every patient is allocated a named accountable GP. All registered patients at the practice have been allocated a named GP. Newly registered patients will be allocated a named GP within 21 days of registering. This is for administrative purposes only. You retain the right to see any of our healthcare professionals.
What does ‘accountable’ mean?
The named accountable GP takes responsibility for the co-ordination of all medical services and ensures they are delivered to each of their patients where required.
This new arrangement has been introduced to reassure patients that they have one GP within the practice who is responsible for ensuring that work is carried out on their behalf.
Does the requirement mean 24-hour responsibility for patients?
No. The named GP will not:
- take on responsibility for the work of other doctors or health professionals
- take on 24-hour responsibility for the patient, or have to change their working hours.
- be the only GP or clinician who will provide care to that patient
Can patients choose their own named GP?
Patients have been allocated a named GP by the practice. However, if a patient requests a particular GP, reasonable efforts will be made to accommodate their preference.
Do patients have to see the named GP when they book an appointment with the practice?
No. Patients are free to choose to see any healthcare professional in the practice.
If you would like to know who your named accountable GP is, or you have a preference as to which GP you are allocated, please contact the Surgery for more information using the admin link for AccuRx to contact the surgery.
Privacy Notice
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Suggestions and Complaints
Your comments and suggestions are welcome to improve the quality of our service.
Friends and Family Test
You can also leave feedback based on your visits and appointments to the medical centre. Please access the Friends and Family Test page.
If you are unhappy with any service or with any member of the practice team and would like to complain:
- First talk the problem through with the Practice Manager
- Put your concerns in writing to us so that we can investigate and write to you to resolve your concern.
If you are still unhappy and wish to take the matter further, contact
NHS England
Customer Services
PO Box 16738
B97 9PT
Tel: 0300 311 22 33
Summary Care Records
The NHS is changing how patient information is stored and shared in England, to provide better care for patients. SCRs provide healthcare staff treating patients in an emergency or out-of-hours with faster access to key clinical information.
The Summary Care Record is a copy of key information from your GP record. It provides authorised healthcare staff with faster, secure access to essential information about you when you need unplanned care or when your GP practice is closed.
Summary Care Records improve the safety and quality of your care.
Your Personal Health Information
We ask you for information and keep it together with details of your care. We may use some of this information to help us to protect the health of the Nation, to help plan the future of the NHS, to train tomorrow’s clinical staff and to carry out research for the benefit of everyone. You have a right of access to your health records. Please ask at the reception for further details. There will be a fee for this.
Everyone working for the NHS has a legal duty to keep information about you confidential.